What is the value of UX ?

Let’s try to answer two main questions:

  1. What is the value of UX research?
  2. How does it fit into the product development process?

I want to refer to the basic understanding of user experience. I would like to quote Jacob Nielsen and Don Norman, people who can rightfully be named the “founding fathers” of user experience discipline. According to their definition:

“User experience encompasses all aspects of the end-user’s interaction with the company, its services, and its products.”

So when we talk about a user’s experience with a product, we mean the quality of user interaction not only with the product itself, but everything, including the design and copy of your ad, the look and feel of your website UI, the main features and functionality of your product, its usability, post purchase experiences and even the button label in your newsletter!

Obviously, creating a satisfying user experience is not that easy, but it is certainly possible when you know what your users need and you have the skills to build it.

To cut a long story short, with user experience research you get the knowledge and with design skills you build the product.

Let’s have a look at this illustration by Dan Willis that brilliantly highlights how exactly UX solves user problems.

UX Umbrella

According to Willis, UX includes visual design, information architecture, interaction design, usability, user research and content strategy.

It once again emphasizes the idea that user experience is a combination of multiple components and if you want to create a truly amazing product, those components need to work together in perfect harmony.

With this in mind, let’s now try to answer the first question:

What Is the Value of UX Research?


UX research tries to put people in the center of product development process.

UX Users

If we try to give it a definition, it would sound something like this:

User experience research is the process of understanding user behaviors, needs and attitudes using different observation and feedback collection methods.

So the true value of UX research is that it’s based on unbiased user feedback.

It’s not influenced by someone’s own opinion or authority. It simply speaks user’s thoughts.

This should be your number one argument when trying to communicate the importance of user research.

How Does It Fit into Product Development Processes?


There is no obvious answer to this question. It depends on the product type and its life cycle. But if we look at the product development as a dynamic process that is ongoing and doesn’t stop with the product launch, then we can identify two main roles of UX research:

  • Initial user research
  • Ongoing goal-based user research.

Initial UX research is conducted in early stages of product development. It helps inform the team and the stakeholders or entrepreneurs about the target user of the product, how and when he or she is going to use the product and what main problems the product will solve.

Usually the output of initial user research are user personas, user journey maps and product use scenarios.

Inital and Goal Based

Ongoing goal-based UX research can be done at any stage of product development, whenever there is a distinct question or problem that needs to be solved.

It helps make important decisions based on actual user feedback. Especially, when you are in the middle of product development process and have multiple design solutions to choose from, user research can be really helpful.

User experience works best when it is incorporated into every stage of product development. This way we can test, validate and iterate essential product hypothesis based on real user feedback.


Although interface and interaction design play a great role in creating remarkable experiences, they cannot work without real user data. User experience research solves this problem and bridges the gap between visually attractive design and usable products. If you know when and how to use each of UX research methods you will be able to make informed, and data-backed, design decisions.

SEO today – new methods in optimizing content

As Google has cracked down on these practices and as consumers have moved to other avenues of finding content (social media sites, blogs, aggregators, etc.), SEO has been swallowed whole by a much broader set of necessary considerations.


Jackson readily admits that many legitimate SEO best practices are still not only relevant but are highly effective with the rising importance of all forms of content.

Instead of simply declaring SEO dead, Jackson argues that it should be incorporated into a new, more comprehensive framework for outlining the necessary approach content marketers should take to promoting and building content effectively — a framework he dubs OC/DC, or optimizing content for discovery and conversion.

OC/DC is a more holistic and goal-driven approach to content marketing. SEO’s narrow focus not only does not address all the avenues through which consumers now discover content, but its tight constraints also can negatively influence the content creation itself.

The rest of this article will highlight various strategies and guidelines, showing you how to optimize website content for SEO, discovery and conversion in the coming year.

Readers First, Algorithms Second

Google has made it crystal clear that it will always favor content that is valuable to people over content that is written primarily to rank for Google. Not only have they emphasized this over and over on their blog, they’ve made dozens of changes to their search algorithm that reflect this decision.

There are certain SEOs (the ones who don’t seem to heed Google’s warnings) that live in constant fear of the next Google algorithm change. The reason for their concern is that the content they produce and the SEO tactics they use, in large part, pander to Google’s algorithm changes instead of actually suiting and serving real readers.

Creating quality content is hard, and these workarounds and hacks can seem like tempting avenues to high search engine rankings. However, constantly having to pick up the pieces when Google penalizes your efforts is probably more costly in the long run.

That’s because creating quality content from the outset might require more initial effort, but will all but guarantee that you will be immune from Google’s constant updates and very well might be helped by them. That’s because your content will be the material that Google hopes to promote instead of the keyword-stuffed spam their engineers look to punish.

As we will discuss later, many SEO best practices are still very much necessary in ensuring your quality content gets discovered, but these optimization considerations are much better reserved for after you focus on creating high-quality, targeted content created to serve your audience.

What Is Quality Content?

Before you even begin strategizing on how to make quality content, you need to pin down exactly what constitutes high-quality content in the first place. This is a daunting task, but luckily Google provided a wonderful outline of what they see as indicators of quality content.

Google Quality Content Outline

The format of the linked blog post is a series of questions, as seen above. The one question of particular relevance to this discussion is:

“Are the topics [on your site] driven by genuine interests of readers of the site, or does the site generate content by attempting to guess what might rank well in search engines?”

This question is so important because any rubric for judging quality content will be intimately linked to the readers and audience you are attempting to reach and appeal to. The first stage of content planning and strategy should be to seriously consider your audience and their genuine interests.

Know Thy Niche

Every business or product has something unique about it. Even if you are competing in a crowded space, if your business has enjoyed any kind of success it’s because you’ve offered something that no one else has. Whether it’s a focus on cost-savings, or a quirky sense of humor, or an emphasis on professionalism. Any one of a variety of factors can be identified as part of your brand’s true story.

As a content marketer, your goal is to create content that appeals to your audience in a way that mirrors the appeal of the product this content marketing is calling attention to. In fact, a smart content strategy can naturally lead to conversions if it is appropriate to your product.

The more you can narrow down the unique appeal of your product or service, the more likely your content is to appeal to the “genuine interest of your readers.” Considering these are the very words that Google used, any content marketing that makes good on this goal will likely be favored by Google’s current and future algorithms.

The Quicksprout blog has put together a wonderful step-by-step guide to developing a content strategy based on a unique set of customer interests. This guide is quite in-depth but the main ideas are fundamentally simple.

  • Find a niche that is narrow enough to be unique, but broad enough to meet your business objectives.
  • Locate your ideal customer within this niche and discover what blogs they read, what social sites they use, what kind of events they attend, etc.
  • Create a persona reflecting this average customer and try to gain an understanding of their demographic makeup as well as their psychology, beliefs, etc.
  • Use this persona as a guideline for focusing your content marketing efforts.

What makes this approach so powerful is that it makes discovering and appealing to you customer’s genuine interests a central focus. This aligns your content with the goals of Google and other search providers.

So even though this is not “SEO” in the sense that the term has come to be understood, creating content from a plan that looks like this will certainly go a long way towards optimizing your content for discovery by search engines.

In his book “Google Semantic Search,” David Amerland argues that the “four Vs” that govern big data processes can also be used to inform SEO and content marketing decisions (if you think about it, understanding Google’s search engine is nothing but a big data problem).

The four Vs are:

  • Volume. This is the simplest of the four, but the amount of material you put out about your topic of choice will be a big indication to Google of your authority on the subject.
  • Velocity. The overall frequency of your content will also give Google a hint as to your expertise. Posting once a week for a year, likely looks better than posting once a month over the course of four years.
  • Variety. While you don’t want to venture too far with your content’s subject, covering a variety of areas within your niche of choice will signal to Google that you have authority on the topic.
  • Veracity. Having content that is received well by readers (that is shared, talked about, etc.) is perhaps the strongest indication to Google that they should serve content from your site to readers interested in the concept you chose to focus on.

Focusing on making sure your broader content strategy satisfies the conditions of these four ideas will ensure that your individual quality pieces of content end up constituting search benefits that are greater than the sum of their parts.

“Traditional” SEO as the Final Step

Once you have ensured that you have identified your audience, understand what interests them, are producing quality content for your niche, and are doing so in a way that is establishing your site’s authority, then you can start thinking about “traditional” SEO considerations.

Traditional SEO is kind of like rainbow sprinkles. On a vanilla ice cream cone, sprinkles can improve the whole experience and can actually offer people additional value. But if you give someone just a pile of rainbow sprinkles, you won’t be giving them anything they really want and will likely just leave a bad taste in their mouth.

Content Marketing-1

In much the same way, legitimate SEO best practices such as linking to other relevant posts within your blog, providing accurate keywords within headlines and anchor text, and properly tagging and categorizing your content can really offer a lot of additional value to readers.

If these best practices are followed in addition to providing quality content that people want to read, then they will not only enhance the user experience, they will make this great content easier to find. However, if best practices are not incorporated into a broader content strategy they will likely do more harm than good.

In fact, this is exactly what Sean Jackson was saying when he claimed “SEO is dead.” It doesn’t mean that these practices are dead, but if you’re notcreating awesome content, they’re essentially useless.

How do you incorporate key SEO tactics when creating content for your business? Share your experience in the comments below.

Website Checklist

Ensure you’ve got the basics covered. Here’s what you need:


website check list from aab design inc.

What makes a great link?

The more links you have pointing to your website the better, right? There is a big misconception that more is better.

No matter how many links your competitors have, you shouldn’t focus on quantity. You should focus on quality. A link from a site like CNN, assuming it is coming from a relevant section and article, will carry much more weight than 10 links from mom and pop sites.

In essence, I’m telling you that you should try to build as many high quality links as possible—ideally to internal pages versus your homepage.

Why internal pages? Well, it’s easier to build them to deep pages than to your homepage. Just think about it… would you rather link to an educational content piece published on an internal page or to a homepage that is selling a product or service? An internal page, right?

As for quantity, you won’t beat out sites that have 10,000 links using this tactic, but you will have many more authoritative links, which will help you outrank your competition.

And here is how you will build these links: through outreach, press, andconnecting with writers.

5 reasons why your competitor ranks high on Google.

Reason #1: Click-through rate

Part of Google’s algorithm looks at a click-through rate. It calculates it as a percentage, reflecting the number of clicks you receive from the total number of people searching for that particular phrase you rank for.

The higher the percentage, the more appealing your listing is compared to the competition. And if your click-through rate is higher than everyone else’s, Google will slowly start moving you up the search engine results page as this algorithm factor tells it that searchers prefer your listing.

Looking at the click-through rate isn’t enough, however, as people could create deceptive title tags and meta descriptions to increase their results. So Google also looks at your bounce rate.

It assesses the number of people who leave your page by hitting the back button to return to the search listing page. If Google sends 1,000 people to one of your web pages and each of those 1,000 people hit the back button within a few seconds, it tells Google your web page isn’t relevant.

A lot of the websites that are ranking well on Google that don’t seem to be optimized have a high click-through rate and a low bounce rate. And that helps maintain their rankings.

Reason #2: Backlinks

Google doesn’t just look at the sheer number of backlinks a site has—it also looks at relevancy and authority.

Many of these non-optimized sites that are ranking well have a few high quality backlinks pointing to the right internal pages. For example, if you have only few links—but they come from .edu and .gov extensions—your site will rank extremely well.

In addition to having the right backlinks, those sites also have a spot-on anchor text for these links. Most SEOs think you need rich anchor text links to rank well, but the reality is you don’t.

Google is able to look at the web page that is linking to you and analyze the text around the link as well as the text on the page. It helps Google determine if the link is relevant to your site and what you should potentially rank for.

Reason #3: Cross-linking

Even if you don’t have the best on-page SEO and a ton of backlinks, you can rank well from an overall site perspective if you cross-link your pages.

And it’s important not just from a navigational or breadcrumb perspective, but from an in-content perspective. If you can add in-content links throughout your site and cross-link your pages, you’ll find that they all will increase in rankings.

On the flip side, if you aren’t cross-linking your pages within your content, you’ll find that some of your web pages will rank extremely well, while others won’t. It’s because you are not distributing link juice and authority throughout your whole site.

Reason #4: Mobile Friendly

Last week, Google updated its search algorithm to favor mobile-friendly pages in mobile search results — a move that could affect 40 percent of Fortune 500 websites. One of the best ways to prepare is to test that Google considers your web pages to be mobile-friendly by using its Mobile-Friendly Test tool.

Reason #5: Content quality

Since its Panda update, Google has been able to determine content quality of websites. For example, it can determine whether a site is too thin or has duplicate content, allowing for a much better analysis of content quality than before.

A lot of these well-ranking older sites have extremely high quality content. You may not think so, but Google does.


Because Google doesn’t just look at the content on a site… It looks at the content on one website and compares it to others within that space. So if you have higher quality content than all of your competitors, you are much more likely to outrank them in the long run.


There are a lot of reasons why sites that don’t seem well-optimized rank well. The five I listed above are the main reasons I’ve seen over the years.

So the next time you are trying to figure out why a certain site ranks well when it shouldn’t, chances are it’s because of one or more reasons on the list.

As a website owner, you shouldn’t focus too much on your competition; instead, you should focus on improving your website. In the long run, the company with the best product or service tends to win.


Are you making the most of your Facebook page?

Facebook is one of the most important social media platforms for small businesses. Your business page can be a valuable marketing tool—if you know how to make the most of it. Here are nine ways to use Facebook to engage your customers and drive traffic to your business:

aab design inc. marketing

Facebook for Business


It is not too late to make sure your website is mobile-friendly.

Google’s mobile ranking algorithm will be released at April 21 and is going to include mobile-friendly usability factors. It’s a change in the search and mobile search era because the impact of this algorithm will be higher than Google Panda, Google Penguin and Google Hummingbird.

Be sure your website is mobile-friendly; it is now more important than ever. mobile friendly

Why go “Mobile Friendly?”

  1. 60% of all traffic for Google is mobile. If you don’t have mobile friendly website, you risk falling in Google rankings.
  2. 50% of people use their smartphones and tablets to choose what to buy and where to buy products and services.
  3. 78% of consumers who search for a local business on their smartphone end up making a purchase.

Not enough? Think about the advertising revenue generated by mobile devices for your business.

Prepare Your Website for the “Mobile Friendly” Algorithm

  1. Google officially recommends responsive design for your website, more information is here. Be sure that your pages are available from the same URL to all devices.
  2. Test your website for mobile-friendliness using Google’s free tool. You want the green with “Awesome! This page is mobile-friendly” message.
  3. Track positions for mobile rankings. Now you can choose from multiple tools that you can use and track your positions and competitors mobile rankings.

If you don’t have the green bar from Google, you have to change your website soon. 

Avoid “Mobile Friendly” Mistakes

  1. Don’t block JavaScript, CSS and image files: the Googlebot needs easy access to your website files.
  2. 404 Mobile Error: Don’t redirect the desktop version of the page to 404 error if it not available for mobile.
  3. Media content: Keep media to be played on every device, which includes video and audio files that are not unplayable on smartphones, for example if they require Flash.
  4. Mobile page speed: Page load is an important user experience factor and you have to optimize the loading process. You can use the Google’s Page Speedtest tool.
  5. Avoid duplicate content: Don’t duplicate content on desktop and mobile versions. (That’s why Google recommends a responsive design solution.) Don’t use different URLs and redirects between the desktop and mobile versions.
  6. Don’t implement the mobile site on a different domain, subdomain, or subdirectory from the desktop site.

aabdesigninc.com has the responsive design solution for your website.

How to understand your Facebook audience beyond likes

Facebook AnalysisThere is more to measuring your audience on Facebook than keeping track of how Page Likes rise and fall. Your Page Likes may grow thanks to a limited-time offer or promotion, but that doesn’t mean all these Likes come from members of your target social audience: people likely to engage with your content, buy your product, and/or visit your site.

Without deeper insights, it’s impossible to steer audience growth, tailor content to your audience, or maximize engagement. Audience analysis is about understanding the following:

  • Who you’re connecting with
  • Which type of content resonates with them
  • How you can more effectively build a community around your brand

Here are five tactics that will get you focused on the right metrics and give meaning to your Facebook audience analysis.

1. Measure the Audience You Actually Reach

Those who see content associated with your Page are not limited to those who like your Page. For that reason, reach — which measures the unique number of people who saw content associated with your Page — can give you a better idea of your effective audience.

Reporting on reach over time helps you understand how the sharing of your content impacts your ability to attract and engage your audience. Without reach, you can’t accurately measure your potential to engage people or
convert them into customers.

You can segment reach by its two main types: organic and paid. This will help you understand whether your content got seen primarily via people engaging with your content or via a boost from your ad spend.

2. Analyze Your Engaged Audience

Growing your engaged audience each month is important. As your number of total Page Likes increases, you want to also grow the number of users who engage with your content. If you grow your audience with users who don’t engage, the value of that audience growth is negligible.

3. Create Context for Like Growth

Although your total number of Page Likes isn’t the only metric you should be paying attention to, Like growth still serves as a community health indicator. With the right context, it can help you identify tactics to organically increase your audience size too. Here’s how:

Look at Your Like Sources.

By analyzing your Like Sources, you can determine where within Facebook people were or what device they were using when they Liked your Page, as well as identify whether Likes were acquired via a paid source (paid Likes) or an organic source (organic Likes).

Compare with Other User Actions.

By looking at Likes, comments, shares, and clicks for a given time period within the same chart, you can easily see which other kinds of activities Likes aligned with.

Check Out Your Page and Tab Visits.

Look at the number of times each of your Page tabs was viewed during a given time period alongside your new Page Likes. This information from your Visits tab will tell you which part of your Page is a major attraction for people who newly Like you or people who are deciding whether they should Like you.

Consider Your External Referrers.

Finally, look at your Likes progress over time in context with the number of people visiting your Page from off-Facebook sites. With this analysis, you’ll be able to find out which off-Facebook activities drive the most Likes.

4. Identify Who Likes Your Page

To identify who likes your Page, establish an audience baseline using Facebook Insights demographic data.Then put this data to use. For example, knowing where your fans are located can help inform decisions about what kind of content you share and when you publish it.

Say a sizeable percentage of your Facebook fans are in San Francisco and the San Francisco Giants win the World Series. You could use that as a newsjacking opportunity to drive fan engagement. Or, consider Ford as an example. When this brand realized its Facebook Page had a strong following in Germany, it announced on Facebook that it would introduce the Ford Mustang into European markets.

5. Discover When Your Fans Are Most Active

When fans are online, you’ll be able to time content posting more wisely to increase Page Likes.
By comparing the timing of your Likes to when you’re fans are online, you’ll get a concrete idea of how posting times affect Page Likes in particular.

From increasing brand awareness to maintaining a competitive edge, the possibilities are endless with rich measurement and a keen eye to the buzz around your brand and others in your space on Facebook.

We’ve walked you through the basic analyses that you need to plan, execute, and measure fruitfully on Facebook.
How will these tactical analyses reveal, reinforce, or reinvent the way you strategize and think about your audience? Don’t settle for hoping that your campaigns are working. Understand the real data and know for sure. Let aabdesigninc.com help you maintain a competitive edge.

The Interactive Website Redesign and Migration Checklist

Time for a website redesign? Whether you’re migrating, changing your URL structure, or just switching to a different CMS, a website redesign is not a one-step process. For an SEO, especially, it requires the participation in every step of the process and of every member of the team.

But don’t pull out your hair just yet! We put together this list of site redesign/migration best practices to help alleviate one of the most stressful processes for an SEO. After all, it’s a lot easier to prevent site migration problems, than to fix site migration problems. Which, if you haven’t heard before, have the possibility of being pretty disastrous.

Remember though: every site migration/redesign is unique. Don’t just rely on this (fantastic) list; make sure to cover all your bases by informing yourself as much as possible. Check out these other resources: Intelligent Site Redesign & Migrations Webinarand Only You Can Prevent Site Migration Disaster.

Jump to a section:


  • Find the best time for your site migration. Give yourself leeway for potential problems/delays. Discuss with your team.
  • Understand why fluctuations occur during post-migration and relay these to your project manager.
  • Understand the SDLC (Software Development Life Cycle).
  • Analyze and review all requirements for SEO. Make sure SEO is involved from the beginning of the process.
  • Estimate the financial impact of your re-launch.
  • Review the current state of your site. Do a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats).
  • Run baseline report in your analytics platform.
  • Take inventory of what you’ve done. Identify your assets.
  • Export your top pages report (Monitor your top pages at least a month before your migration).
  • Which pages have naturally attracted links? Which pages have attracted social links or movement?
  • Export your revenue-producing landing pages.
  • Look at how those pages are internally linked.
  • Gather key metrics and trends:
  • Natural search traffic.
  • Search engine rankings on top terms (Tip: Use Searchlight).
  • Page load times.
  • Number of indexed pages in search engines.
  • Number of unique landing pages that are driving natural search.
  • Clean up the legacy content or assets you’ve built.
  • Corral your server errors (Tip: Use Webmaster tools).
  • Find broken links (403s, 404s). (Tip: Use Broken Link Checker)
  • Get all your links’ status codes. Find not just 404s/410s, but also, “Soft 404s.” (Tip:URI Valet (for multiple redirects))
  • Prevent 404s in your navigation.
  • 301 Redirect all URLs to similar content. Stay clear of blanket redirects as much as possible.
  • Have a XML sitemap strategy (Tip: Use GSiteCrawler, Intellimapper, Integrity, XML-Sitemaps.com).
  • Make sure your sitemaps are up to date
  • Submit sitemap to Google Webmaster Tools.
  • Submit sitemap to Bing Webmaster Tools.
  • Double-check any geo-targeting preferences.
  • If there is a domain/URL change:
  • Keep major changes to a minimum (if possible).
  • Check Internet archive, waybackmachine, to see if there was harmful content previously on your domain.
  • Verify both sites in the same Webmaster tools account.
  • Make sure old and new URLs can be fetched by Google bot.
  • Use the change of address option in GWMT site configuration.
  • Do not run two identical sites simultaneously. Use the cross-domain canonical.
  • Inform linking partners of your new URL structure.
  • Make solid design around SEO.
  • Make sure there are no crawling issues with your design.
  • Reduce duplicate content issues.
  • Test aggressively and make sure to back up your claims with real data!



  • Be proud of yourself. You did it!



  • From your baseline report pre-launch, monitor what has changed.
  • Validate robots.txt file in your production environment.
  • Validate your page load times and compare it to your pre-migration baseline.
  • Reduce ranking fluctuations by updating the date stamp in your XML sitemap (for your old 301-redirected URLs).
  • Reclaim links. Attempt to get your old links updated.
  • Try to establish a 1:1 relationship for all your URLs. Check that the pages actually getting traffic are being redirected.
  • In your previously exported landing pages report in Searchlight, make sure you’re getting a similar background of backlinks.
  • Take a deep breath… the checklist is finished. (But don’t stop monitoring your analytics!)