10 Timely Tweets by Allison Howen

Twitter is a fast-paced environment, which means that a brand’s posts can be pushed down the newsfeed in a matter of seconds.

In order to stay both top-of-mind with consumers and at the top of their newsfeed, brands are always looking for ways to increase their visibility. One of the ways they can do this is by participating in relevant and timely conversations. By doing so, brands can increase their chances of being seen not only in followers’ newsfeeds (and improve ROI), but also by other prospects who search a trending topic or hashtag on the social network.

It is important to note, however, that brands should be selective about the real-time conversations that they join, and only participate when they have something relevant or appropriate to say. For inspiration, check out 10 examples of timely tweets featured below:

1. Universal Pictures

Back in 1989 Universal Picture’s Back to the Future Part II film predicted a Cubs’ World Series Win in 2015. Because of that, the company wasted no time in congratulating the team on their National League Division Series (NLDS) win against the Cardinals with a tweet that put their brand in the middle of the trending Twitter conversation.

 

2. Constant Contact

A very simple way to increase visibility is by acknowledging holidays, which Constant Contact did with its celebratory Canadian Thanksgiving post.  

 

3. Uber

Popular ridesharing company Uber not only published a tweet to join today’s #NationalDessertDay trending conversation, but also created content to inspire people to find a sweet treat they would like to try (and maybe take an Uber to get there).

   

4. Avery Brewing Co.

Colorado-based brewing company Avery joined the “Talk Like a Pirate Day” conversation on Twitter by endorsing its Rumpkin brew as the unofficial drink of the holiday.  

 

5. Android

Android found an easy way to join the New York Fashion Week (#NYFW) conversation and also promote its watch collection by using the trending and timely hashtag.

   

6. DiGiorno Pizza

DiGiorno puts itself into trending conversations all the time on Twitter. One of many examples is when the food company used a picture, caption and hashtag to make itself relevant during Shark Week back in July. Typically sharks and pizza don’t go together, but DiGiorno made it work (as the brand does often for a variety of tending topics).  

 

7. McDonald’s

McDonald’s leveraged the popularity of the Emmy’s to increase the visibility of its new “All Day Breakfast” campaign.

   

8. Petco

Not only did Petco leverage a hashtag that toilet paper company Charmin made popular (#TweetFromTheSeat) to increase its visibility, but it also did so when replying in real-time to a tweet that Charmin had posted. Interacting with popular brands can also increase a company’s visibility, as the brand being interacted with will likely favorite or retweet the content.  

 

9. Alex and Ani

Alex and Ani leveraged the football season and Thursday Night Football to showcase some of its inventory for a relevant game.

   

10. Rockit Burger Bar

This Chicago restaurant decided to promote one of its menu items by participating in the hashtag for World Egg Day.  

 

5 Checks to ensure your Business Facebook page is up to date

5 checks

#1: Review Your About Box

One of the big differences between pages in the Local Business category versus the other categories has been the About box in the page’s left sidebar. Pages in the Local Business category would show the business’s address and phone number, while pages in all other categories have the page’s short description displayed.

about box description image

Previously, the About box displayed the page’s short description for non-local businesses.

Now, some pages in other categories, such as Company, display the address and phone number in the About box, instead of the short description. Pages that have not yet added their address and phone number, like the one for Gucci, show “Ask for” links to visitors.

about box image

There are “Ask links” in the About box on pages that do not have updated contact information.

It’s important for marketers who have a Facebook page in a category other than Local Business to visit it to make sure it shows your short description, as opposed to a missing address and phone number.

about box admin view image

This is the admin view of pages missing local business information.

If your page is missing information, you either need to update your address and phone number (which you can do by clicking on what needs to be changed) or switch your page to a different category.

To edit your page category, go to your About tab and edit it under Page Info.

about box edit image

Go to Page Info in the About tab to update the category of your Facebook page.

The updated category will appear beneath your Facebook page name, so choose something highly relevant for your page.

#2: Add a Call to Action for Different Devices

The Call-to-Action button allows you to display a specific call to action next to your page’s Like button.

This drives traffic to your website or mobile app, and ensures people who like your page will be presented with the most options to follow your page.

Here are two examples of Facebook pages in a similar industry: Due.com and Hiveage.

Due’s Facebook page does not use the Call-to-Action button. When someone likes the page, the options to Get Notifications from the page and have the page’s posts show up first in the news feed are separated under two drop-downs.

page without call to action image

A Facebook page without a Call-to-Action button splits the audience’s notification options.

On the other hand, Hiveage’s Facebook page uses the Call-to-Action button. When someone likes the page, the options to Get Notifications from the page and have the page’s posts show up first in the news feed are under the Liked drop-down. This is where new fans are more likely to hover.

page with call to action image

A Facebook page with a Call-to-Action button gives viewers notification options under the Liked button.

If you don’t have a Call-to-Action button on your Facebook page, you can easily add one. Go to your page and click Create Call to Action.

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Click to create your Call-to-Action button.

Next, you will find options to set your Call-to-Action button for website visitors (from a computer), as well as for iPhone and Android users.

create separate call to action image

Set up a separate call to action for website, iPhone and Android users.

Click the drop-down under Choose a Button to see your call-to-action options.

variety of call-to-action options image

Choose from a variety of call-to-action options.

Next, enter a relevant website URL in the website field. Alternately, switch No to Yes under Set up a Link to an App and then choose a specific app for iPhone or Android users.

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Click Yes under Set up a Link to an App, and then select apps for iPhone and Android users.

When you’ve finished the setup, click the Create button to test your Call-to-Action button. You want to make sure it directs Facebook page visitors to the right web page or app.

#3: Choose a Featured Video

Video on Facebook is a hot commodity. Add a Featured Video to your Facebook page. It will appear at the top of your About box, as shown on the Facebook page ofSubaru.

subaru featured video image

Subaru uses a Featured Video on their Facebook page.

To include a Featured Video on your page, start by uploading a video to the Videos tab. Afterward, you get the option to add it as a Featured Video.

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Add your upload to the Videos tab, and get the option to add a Featured Video.

Simply select a video from your uploads to add as your Featured Video. Once you do that, you can click the pencil icon at the top right of the Featured Video on the Videos tab to add a description to your video, change it or remove it.

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Click the pencil to edit your Featured Video.

It is particularly important to add a description to your Featured Video, since anyone who clicks to watch the video will see it. Think of it as another call to action, likeChipotle does on their page.

video description image

Use your Featured Video description as a call to action.

As long as you’re thinking about descriptions, add one to your Facebook page’s cover photo. The same rules apply. Anyone who clicks on it will see whatever you added for the photo description as a call to action.

#4: Allow People to Privately Message Your Page

While this feature has been around for a while, some businesses don’t realize its value. Think of messaging as a great reputation-management tool. People might be more likely to click the Message button on your page with a complaint before posting something publicly on your page.

To enable this feature (if you haven’t already), go to your page’s General settings and check the box to allow people to privately message your page.

page message image

Go to your page’s General settings to turn on the Message option.

The Message button will then appear next to your Like button.

page message button image

Make sure your Message button appears on the page.

The Message button is also a great option for businesses that don’t allow people to write posts on their pages. The alternative is forcing people to put complaints as comments on random page posts.

#5: Post Regularly With Publishing Tools

When did you last post to your Facebook page wall? In addition to the above cosmetic tips, you want to continuously make sure your Facebook page has new posts for your fans to enjoy.

If you don’t want to invest in a third-party tool and can’t remember to post to your Facebook page daily, try the built-in Publishing Tools.

page publishing tools image

Use the Publishing Tools inside your Facebook page.

This set of tools allows you to schedule posts, so you keep your page updated regularly. All you have to do is take a little time one day a week to write some great updates for your page. Then schedule a new post to publish each day.

schedule daily posts image

Take one day a week to schedule daily posts using Publishing Tools.

Once you schedule your posts, you just have to wait for the notifications to roll in and monitor comments. The updates will keep your page fresh and open the door to engagement opportunities with your audience.

In Conclusion

Your Facebook page represents your business, so make sure it’s accurate and fan-friendly. Perform these basic checks to ensure your page is up to date in terms of the latest features Facebook has to offer. This is essential for page owners and their audiences.

What do you think? When was the last time you updated your Facebook business page? What other things should Facebook page owners be on the lookout for? Please share in the comments.